Experience Prototyping Methods - What's it like to be the service?

Click to download/open A3 pdf (595k)

I've had this on the go for a while and thought it would be good to share. pdf It's a matrix of Experience Prototyping methods for Service Design. It's in progress of course so I might update it at some point.

Basically it suggests methods of cheap, quick prototyping over a simple service journey and through a number of channels (there could of course be many more, specific to the service). These prototypes should be tested with users (small numbers are best).

I hope it shows how you can prototype 'bigger' experiences than just 'screen' ones, and that you can do it easily, learn fast, iterate and develop your ideas.

Doing this kind of prototyping not only shows you what users like/dislike, find desirable or not, it also shows YOU what it's like to BE the service.

Comments

[Alison]

Thanks for sharing this Rory. I love it!